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pingmd has self-certified to the EU-U.S. Privacy Shield and the Swiss-U.S. Privacy Shield Framework.


Privacy Policy

PINGMD®, Inc.

Privacy Policy and Statement

This Privacy Policy applies to web sites owned and operated by PINGMD, Inc., including PINGMD.com.

Reference to “PINGMD” means PINGMD, Inc., including any company that PINGMD, Inc. controls (for example, a subsidiary that PINGMD, Inc. owns). “PINGMD web sites” include any site that PINGMD owns or controls (for example, PINGMD.com). PINGMD may share information among its subsidiaries or sites that it owns or controls, but it is always protected under the terms of this Privacy Policy.

The PINGMD web site may contain links to other sites. Once you enter another web site (whether through an advertisement, service, or content link), be aware that PINGMD is not responsible for the privacy practices of these other sites. We encourage you to look for and review the privacy statements of each and every web site that you visit through a link or advertisement on PINGMD.

We hope that reading our Privacy Policy helps you understand how we manage information about you.
• While you may use some of the functionality of PINGMD without registration, many of the specific tools and services on our website require registration. If you use our web site without registering, the only information we collect will be non-personal information through the use of cookies. If you choose to register with our web site for certain services, we require you to submit personally identifiable information. Depending on the tool or service you have selected, we may also collect personal health information. You are responsible for ensuring the accuracy of the personally identifiable information and personal health information you submit to PINGMD. Inaccurate information will affect the information you receive when using our site and tools and our ability to contact you as described in this Privacy Policy. For example, your email address should be kept current because that it is how we communicate with you.
Even if you do not register with PINGMD, we collect non-personal information about your use of our web site, special promotions and newsletters.

We collect non-personal information about your use of our web site and your use of the web sites of selected sponsors and advertisers through the use of cookies. Every computer that accesses a PINGMD web site is assigned a different cookie by PINGMD. The information collected by cookies (i) helps us dynamically generate advertising and content on web pages or in newsletters, (ii) allows us to statistically monitor how many people are using our web site and selected sponsors’ and advertisers’ sites, (iii) how many people open our emails, and (iv) for what purposes these actions are being taken. We may use cookie information to target certain advertisements to your browser or to determine the popularity of certain content or advertisements. Cookies are also used to facilitate a user’s log-in, as navigation aids and as session timers. cookies used by PINGMD and PINGMD Manager are also used to restrict underage use of the tools.

Most browser software can be set to reject all cookies. Most browsers offer instructions on how to reset the browser to reject cookies in the “Help” section of the toolbar. If you reject our cookies, certain of the functions and conveniences of our web site may not work properly but you do not have to accept our cookies in order to productively use our site. We do not link non-personal information from cookies to personally identifiable information without your permission and do not use cookies to collect or store personal health information about you.

We collect personally identifiable information, like your name, email address, date of birth, and zip code, you provide to us when you register as a member of PINGMD and/or when you update your member profile. We use the personally identifiable information that you provide to respond to your questions, provide you the specific services you select, send you emails about web site maintenance and updates, and inform you of significant changes to this Privacy Policy.

This Privacy Policy does not apply to content, business information, ideas, concepts or inventions that you send to PINGMD by email. If you want to keep content or business information, ideas, concepts or inventions private or proprietary, do not send them in an email to PINGMD. We try to answer every email within 48 business hours, but are not always able to do so.

After you have registered as a member of PINGMD, you may choose to use certain PINGMD interactive content, tools and services that may ask you to voluntarily provide other types of information about your child, including personal health information. Some of the tools do not retain your personal health information, while others store your personal health information in accordance with the authorization you provide at the time you use the tool.

We are committed to protecting the privacy of children. Neither PINGMD nor any of its services are designed or intended to attract children under the age of 13. We do not collect personally identifiable information from any person we actually know is under the age of 13. A parent or guardian, however, may use the PINGMD service to establish a personal health record and the communicate health information regarding a minor. The parent or guardian is solely responsible for providing supervision of the minor’s use of PINGMD. The parent or guardian assumes full responsibility for ensuring that the registration information is kept secure and that the information submitted is accurate. The parent or guardian also assumes full responsibility for the interpretation and use of any information provided through the PINGMD service for the minor.

The PINGMD service provides you a secure place to store personal health information for your child and provides tools and services to better manage the health of your child. Personal health information that you enter into one of the PINGMD service tools is used to provide you personalized health information regarding your child. You control access to this information.

PINGMD may combine, in a non-identifiable format, the personal health information you provide with information from other users to create aggregate data that may be disclosed to third parties. Aggregate data does not contain any information that could be used to contact or identify you. For example, PINGMD may use information gathered to create a composite profile of all the users of a particular third party site. These third party web sites may use this information to understand community needs and to design appropriate programs and activities on their site. PINGMD Manager will not disclose your personal health information to any third party without your prior permission, except as otherwise permitted by this Privacy Policy.

The PINGMD service has the ability to use personally identifiable information and personal health information that you provide to allow you to communicate with certain healthcare professionals regarding our child. You control these communications and the release of information to such professionals. As a general matter, if you provide any such information in connection with obtaining a consultation with a healthcare professional, you will be deemed to have consented to the release of such information to that professional, and you will have consented to receive communications from that professional regarding your child.

Except as described in this Privacy Policy or as specifically agreed to by you, PINGMD will not disclose any personally identifiable or personal health information it gathers from you on our website. We may only release personally identifiable or personal health information to third parties: (1) to comply with valid legal requirements such as a law, regulation, search warrant, subpoena or court order; or (2) in special cases, such as in response to a physical threat to you or others, to protect property or defend or assert legal rights. In the event that we are legally compelled to disclose your Personally Identifiable or personal health information to a third party, we will attempt to notify you unless doing so would violate the law or court order. In addition, we may disclose Personal Information as described below.

PINGMD operations and maintenance contractors sometimes have limited access to your personally identifiable information in the course of providing products or services to PINGMD. These contractors include vendors and suppliers that provide us with technology, services, and/or content for the operation and maintenance of our web site. Access to your personally identifiable information by these contractors is limited to the information reasonably necessary for the contractor to perform its limited function for PINGMD. We also contractually require that our operations and maintenance contractors 1) protect the privacy of your personally identifiable information consistent with this Privacy Policy, and 2) not use or disclose your personally identifiable information for any purpose other than providing us with products and services as required by law.

PINGMD may provide aggregate information to third parties. For example, we might inform third parties regarding the number of users of our website and the activities they conduct while on our site. We require parties with whom we share Aggregate Information to agree that they will not attempt to make this information personally identifiable, such as by combining it with other databases.

Here are some of the security procedures that PINGMD uses to protect your privacy:

• Requires both a personal username (log-in name) and a validated strong password in order for users to access their personally identifiable information or personal health information.

• Uses firewalls to protect information held in our servers.

• Utilizes Secure Socket Layer (SSL) encryption in transmitting personally identifiable information to our servers. In order to take advantage of encryption technology, access is limited to Internet Browsers and devices supporting encryption.

• Encrypts all stored personally identifiable information using AES256 bit encryption.

• Closely monitors the limited number of PINGMD employees who have potential access to your personally identifiable information.

• Requires all PINGMD employees to abide by our Privacy Policy and to be subject to disciplinary action if they violate it.

• Backs up our systems to protect the integrity of your personally identifiable and personal health information, and encrypts all backed up data using AES256 bit encryption.

• Enforces strong, system-wide passcodes on iOS and Android devices running the pingmd app, but only for users who opt in to use the fast login feature.

    ○ On iOS, this is achieved via the use of a configuration profile.

    ○ On Android, this is done via the Device Administration API.

PINGMD provides additional protection for your personal health information as follows:

• Provides secure messaging so that information related to your personal health related characteristics is sent through a secure, encrypted connection.

• Limits access to personally identifiable information to authorized users. PINGMD enables you to have full control over who has access to your personal health information. For example, you may decide to permit your physician or other health care professional access to the personal health information you maintain within our tools. Only the person who creates a record can grant access to other users.

Despite PINGMD’s efforts to protect your personally identifiable information and personal health information, there is always some risk that an unauthorized third party may find a way around our security systems or that transmissions of your information over the Internet may be intercepted.

If you have a complaint or problem, please use our Customer Support Form (Help or Contact Us) Our customer service department will forward your complaint to the appropriate internal PINGMD department for a response or resolution. We try to answer every email within 48 business hours, but may not always be able to do so. If you want to (1) update the personally identifiable information that you have provided to us, or (2) change your preferences with respect to marketing contacts or other activities, update your user profile in the profile section of the Site after you have logged in.

Personally identifiable information - We will inform you if a material change is made to the Privacy Policy, which means a change that expands the permissible uses or disclosures of personally identifiable information allowed by the prior version of the Privacy Policy. Your continued use of the PINGMD web site will indicate acceptance of the changes. You may of course choose to opt-out of continuing to use the PINGMD web site. Please exit the site immediately if you do not agree to the terms of this Privacy Policy or any revised policy.

Personal health information - We will inform you if a material change in the Privacy Policy is made that involves the use of your personal health information, and your express opt-in authorization will be requested. If you choose to not accept the new privacy policy, then the current privacy policy conditions will remain in effect, so long as PINGMD Manager continues to make the functionality available. PINGMD reserves the right to discontinue or limit functionality in all its products including PINGMD and PINGMD Manager.

Non-Significant Changes - PINGMD may make non-significant changes to the Privacy Policy that do not affect personally identifiable information or personal health information. For these instances, PINGMD may not notify you of such non-significant changes.

If we decide to change our privacy policy, we will post those changes to this privacy statement, the home page, and other places appropriate throughout our site so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it.

We reserve the right to modify this privacy statement at any time, so please review it frequently. If we make material changes to this policy, we will notify you here, by email, and by means of a notice on our home page.